AI answers first
Managed or customer-owned OpenAI key, system prompts, model settings, and knowledge-base grounding. AI behavior stays visible in one workspace instead of hiding inside a vendor-managed black box.
AI first. Humans second.
One workspace for both.
Dchat is the AI chatbot platform built around one support loop: answer routine website questions with AI, hand off the exceptions to human agents in the same thread, and manage everything - widget, AI config, knowledge, routing, reporting - from a single workspace.
AI + human workflow
One support loop visitors can trust.
The visual story is the product story: AI handles the instant answer, then a real teammate joins with the full conversation when people need judgment or reassurance.
Content-grounded AI
Same-thread handoff
Live team inbox
The support loop
Three moves that matter, in order.
The platform is opinionated about what belongs where. AI answers first. Humans step in when judgment is needed. Tuning stays close to the inbox.
Human takeover, same thread
When AI hits a boundary, a human picks up with full transcript context. The visitor never has to re-explain themselves.
Flexible rollout path
Start on Dchat cloud. Move to Zchat self-hosted if regulated industries, EU residency, or air-gapped networks change your requirements later.
Integrations and actions
Connect the support loop to alerts, ecommerce lookup, CRM context, and workflow automation. See the integration roadmap.
Workspace
What your team runs support from.
One admin surface for the widget, AI, knowledge, agents, routing, tickets, approvals, reporting, and billing. No jumping between tools.
Live inbox
Real-time queue with presence and typing.
SignalR-powered updates keep the queue live. Takeover, transfer, claim, and filter without refreshing. AI-owned, waiting, and resolved conversations all visible.
AI settings
Per-workspace AI configuration.
Pick the provider, switch between Dchat-managed and customer-managed keys, edit the system prompt, and define handoff keywords - all without touching code.
Knowledge base
Content the AI actually uses.
Write articles directly, import from URLs, or run the site crawler. Enable and disable articles to control what the AI references in real time.
What the admin surface includes
Everything one team needs.
✓ Live inbox
✓ Tickets + offline queue
✓ Canned responses + macros
✓ Knowledge base + help center
✓ Routing + business hours
✓ Contacts + tags + auto-tags
✓ Mentions + private notes
✓ SLAs + saved views
✓ Proactive triggers
✓ Chat ratings + message reactions
✓ Task center approval
✓ Audit logs + billing
Start free
The platform that runs the loop for you.
One workspace, one inbox, one clear operator flow. No credit card. Free forever for one site.