The questions teams ask
before they go live.

Dchat keeps AI replies, same-thread human handoff, branding controls, knowledge tools, and the team inbox together in one workspace. It also gives teams a choice between a customer-managed OpenAI key and a Dchat-managed key, which is still uncommon among mainstream support products.

One script tag with your widget token. Paste it into your site's layout once and every future change, including branding, AI settings, and routing, happens in the dashboard. No plugins and no repeated code edits. See the full install flow.

The conversation moves to the human queue with the full transcript attached so the visitor does not have to restart the conversation from scratch. Handoff can be triggered by a visitor request, a routing rule, a handoff keyword, or an AI limit you define.

Yes. Dchat supports both a customer-managed OpenAI key and a Dchat-managed key. Per-workspace settings include model selection, system prompt, escalation rules, and grounding configuration. You can switch modes without rebuilding the widget.

There are three main ways in: write articles directly, paste URLs to import, or run the site crawler. The AI answers from that managed knowledge set, and the knowledge lives in the same workspace as your routing and inbox settings.

Launcher shape, colors, welcome message, starter prompts, proactive behavior, and white-label settings are all configured in the dashboard.

Free forever for one site with 500 AI messages per month. Paid plans are $29/month for Dchat-managed AI seats, $15/month for bring-your-own-key AI seats, and $15/month per human agent seat. No per-resolution fees. Full pricing.

Intercom, Zendesk, Freshchat, Crisp, Tidio, Gorgias, Help Scout, Front, HubSpot, Ada, and LiveChat are all credible products. Dchat is best aligned when the job is website-first AI support with branded chat, same-thread handoff, AI key ownership choice, and a self-hosted path. The broader suites win when omnichannel support, enterprise operations, ecommerce depth, or bigger app ecosystems matter more. See the full comparison.

No. The cleanest evaluation is usually to leave email, phone, or social support where it already lives and launch Dchat on the website first. That lets the team test AI coverage, transcript quality, and human handoff without a full support migration on day one. See the rollout path.

The next useful expansion is email inbox support, not every social channel at once. Email changes how buyers classify Dchat from a website widget to a focused support inbox, while still reusing the same conversation timeline, AI summaries, macros, tags, SLAs, and human review flow. WhatsApp-style coverage and deeper CRM or ecommerce actions make more sense after that foundation is working. See the roadmap.

Yes. Dchat itself is cloud-hosted, but Zchat runs the same platform on your own infrastructure. That is useful for regulated industries, regional hosting requirements, or air-gapped networks. Learn more.

A real-time inbox with typing indicators, canned responses with shortcuts, contacts, routing rules, proactive triggers, reports, offline message capture, knowledge base management, and workspace settings all in one admin surface.

Test your AI prompts, routing rules, and retention settings against real traffic during the free tier or trial period. The current release does not claim formal HIPAA or SOC 2 certification by default, so validate any compliance requirements specific to your environment before wider rollout.

Track AI-only resolution rate, visitor satisfaction on AI-only conversations, time from handoff to first human reply, and how many weak answers turned into knowledge or routing fixes. Those four numbers tell you faster than raw chat volume whether Dchat is improving support or only adding a new widget.