Open the workspace
Sign up and open the dashboard. Your widget token is already waiting - grab it from Settings > Embed code.
Create workspaceAdd Dchat to your site, add the answers customers ask for most, then reply from one inbox when a visitor needs a human. Works on WordPress, Shopify, Webflow, Ghost, Framer, Squarespace - any HTML page. No plugins.
The promise is deliberately small: one loader script, one dashboard, AI answers from your content, and a human inbox for anything that needs your team.
<script src="https://widget.dchat.com/loader.js"
data-api="https://api.dchat.com"
data-widget-token="YOUR_WIDGET_TOKEN"></script>
Everything after the script-tag paste happens in the dashboard. Keep it simple first; tune advanced settings later.
Sign up and open the dashboard. Your widget token is already waiting - grab it from Settings > Embed code.
Create workspaceDrop the script tag into your site's shared layout - WordPress theme footer, Shopify theme.liquid, React root, or raw HTML.
Paste FAQs, import article URLs, or let the site crawler seed the knowledge base from pages you already have.
Open the widget preview, ask a question, request a human, and answer from the inbox before you send real traffic.
Installation is easy. The real launch risk is weak content, unclear handoff rules, or missing team alerts after the script goes live.
Confirm the widget loads on production pages, not only in preview.
Seed the knowledge base with your top support questions before launch day.
Test the AI reply and the talk-to-a-human path in the same conversation.
Connect Slack, Teams, Discord, or a webhook so the team sees handoff requests.
Keep refunds, cancellations, and sensitive actions in approval review first.
Widget install is step one. Trust review, integration setup, and live transcript testing are what make the first customer experience credible.
Choose Dchat-managed AI or your own OpenAI key, then define where human approval is required.
Review trust fitSet up alerts, webhooks, and the first action flows so human handoff does not disappear into a silent inbox.
See integration roadmapStart with internal tests and common questions first, then widen coverage only after the transcripts look right.
See the rollout sequenceOpen the dashboard, copy the embed code, paste it. The widget is live in five minutes.