Visitors expect quick help, but they still need a clear path to a real person when the question gets more complex.
Why Dchat
Helpful support should still feel like your product.
Dchat is for teams that want fast AI answers and a real human backup plan, without giving up control over branding, knowledge, pricing visibility, or deployment path.
Dchat keeps AI setup, widget branding, and deployment options visible instead of hiding them behind bigger-suite packaging. Self-hosted teams can use Zchat.com.
How your team runs AI
Choose how AI is managed
Use a Dchat-managed OpenAI key for the fastest launch or bring your own key when governance, ownership, or internal cost control matters more.
Keep pricing and seats clear
Dchat keeps managed AI, customer-managed AI, and human support seat pricing visible so support planning stays straightforward.
How the chat feels to visitors
White-label and workspace branding
Launcher shape, template choice, colors, welcome copy, and workspace settings give teams a cleaner path to making chat feel like part of the product.
Human takeover that feels seamless
Visitors can move from AI to a person in the same thread, so the handoff feels smooth instead of abrupt.
How answers stay useful
Knowledge base from your real content
Manual articles, URL import, and site crawl support help teams ground answers in their own product and documentation instead of settling for generic bot behavior.
Reporting close to the inbox
Volume, ratings, AI usage, contacts, and workspace settings stay close enough to the support flow that teams can actually act on them.
Hosting flexibility
Cloud-hosted Dchat or self-hosted Zchat
Dchat runs as a fully managed cloud service. Teams that need on-premise or self-hosted deployment can use Zchat.com, the same platform on their own infrastructure.
What the product includes today
Shipping today
AI-first chat, human handoff, knowledge base articles, site crawl support, URL import, chat ratings, custom AI prompts, model settings, live support inbox, routing rules, widget branding, attachments, offline capture, canned responses, proactive triggers, contacts, reporting, billing, and workspace settings.
Kept intentionally honest
This site does not promise unsupported extras like multichannel messaging, formal compliance certifications, or advanced workflow layers that are not clearly present in the current product surface.