The standard embed is a script tag with your API base and widget token. It is designed to be easy to add to an existing app shell or site layout.
<script src="https://widget.dchat.com/loader.js"
data-api="https://api.dchat.com"
data-widget-token="YOUR_WIDGET_TOKEN"></script>After the widget is embedded, most rollout work happens in the dashboard: AI configuration, knowledge, routing, branding, team access, and billing.
Create or open the workspace
Use the dashboard to manage widget tokens, workspace settings, and team access.
Connect AI and content
Choose Dchat-managed AI or bring your own OpenAI key, then add prompts, knowledge base articles, imported URLs, or site crawl content.
Tune the workflow
Adjust routing, proactive chat, canned responses, branding, and reports as your support workflow becomes clearer.
Invite your team and review billing
Invite people into the inbox, review seat pricing, and keep your support team inside one workspace.